FAQ

How long will it take for my package to come to me? 

When will I receive my refund? 

We will process your return on the same day we receive your items, once it has been processed, we will send you an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow up to 7 working days for your bank to process the refund.

I have a discount code but it is not working, what do I do? 

  • If you have a discount code and it is not working at the checkout, please email our team at cheriamourcollections@gmail.com and one of our friendly staff will assist you with your purchase.

What happens if I receive a faulty item?

If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.

I am trying to pay with Afterpay but it is not working, what do I do? 

  • If you are having issues with afterpay please contact afterpay customer service on  the details below

Australia: 1300 100 729

NZ: 0800 461 268

US: 855 289 6014